How to use the portal
A quick guide to logging in, submitting support requests, and tracking your tickets.
1. Log in
Go to the login page and sign in with the portal email and password provided by IT.
If you need to update your password, use the change password page from the login screen or the link below.
2. Submit a support request
After signing in, you'll land on the New Ticket page. Fill in the form:
- Subject — a short summary, e.g. "Need Adobe Acrobat installed"
- Description — include your device name, location, and any error messages
- Attachment — optional screenshots, PDFs, or documents (up to 10 MB each)
Click Submit ticket when you're done. Our IT team will pick it up and you'll receive email updates.
3. Track your tickets
Open My Tickets to see all your submitted requests.
Use the search bar and filters to find tickets by:
- Subject or ticket number
- Stage (e.g. New, In Progress, Closed)
- Tag (e.g. Hardware, Software, Network)
- Severity (star rating)
Each row shows the ticket number, subject, tags, current stage, severity, and submission date.
4. Navigation and settings
Use the New Ticket and My Tickets tabs to switch between pages. Click the JEG logo in the header to return to the ticket submission page.
The sun/moon icon toggles dark mode. Use Log out when you're finished, especially on a shared computer.